Apple pulls iOS 9.3.2 update for 9.7-Inch iPad Pro with ‘Error 56’ fix

Earlier this week, Apple officially released iOS 9.3.2 to the public after a series of beta releases. Unfortunately for some 9.7-inch iPad Pro owners, the update didn’t go smoothly.

Later in the same day the software was released, many reports from owners of the 9.7-inch iPad Pro came to light, indicating that their device was getting bricked in the upgrade process. For many an “Error 56” popped up, which relates to an unknown hardware error. The support page for the error indicated that owners should try to restart the device twice, but for the majority that fix did not do anything. And if that didn’t work, the support document suggested that owners plug their device into their computer and restore it directly.


The support document’s last step in fixing the problem is to contact Apple Support, which many owners did. As a result, Apple has seen enough complaints to officially pull iOS 9.3.2 as an option for owners of the 9.7-inch iPad Pro. The report indicates that owners of the tablet are no longer seeing the latest version of Apple’s mobile operating system available to download, even if they are running the previous version.

Responding to ‘Error 56’ complaints, Apple yesterday acknowledged in a statement to media that the software update was causing problems for some iPad Pro devices.

“We’re looking into a small number of reports that some iPad units are receiving an error when updating the software,” an Apple spokesperson said.

Installing the software update over the air would make the device stuck at the ‘Connect to iTunes’ prompt, rendering it unusable because plugging it into a computer to restore via iTunes wouldn’t help. Apple is now advising those unable to restore their device through iTunes to contact their support team.

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