Apple Confirms iOS 10 Update Issue is Fixed

Apple has now confirmed in a statement given to BuzzFeed‘s John Paczkowski, the issue that was leading to the iOS 10 OTA installation failing for many users with an iPhone or iPad is now fixed. If you had been holding back to update your iPhone or iPad due to this, you can now safely proceed with the OTA update.


The company says in its official statement that it experienced a “brief issue” that affected a small number of users when the update first went live.

We experienced a brief issue with the software update process, affecting a small number of users during the first hour of availability. The problem was quickly resolved and we apologize to those customers. Anyone who was affected should connect to iTunes to complete the update or contact AppleCare for help.

Shortly after iOS 10 was released, a number of people who attempted to install iOS 10 using an over-the-air download saw their installation fail, effectively bricking devices until plugged into iTunes for an update or restore. For people who are not near a computer or who do not own one, this is a significant problem.

The glitch only affected a small amount of people who were downloading the update within the first hour iOS 10 was released, but it was easily fixed by restoring the device through iTunes. This means anyone updating now shouldn’t experience this problem. Apple hasn’t released the specific details about what caused the problem, however.

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