Apple on Thursday launched a new repair program for the iPhone 6 Plus, addressing complaints about a manufacturing issue that can cause the iPhone 6 Plus to become unresponsive to touch.
The new program covers not only a screen flickering issue, but also any issues related to multi-touch while using the display. Apple, on the matter, says that it will contact customers that have already paid to have their device repaired for these issues in the past, to work on reimbursing them:
“If your iPhone 6 Plus is exhibiting the symptoms noted above, is in working order, and the screen is not cracked or broken, Apple will repair your device for a service price of $149.
Apple will contact customers who may have paid for a service repair related to this issue either through Apple or an Apple Authorized Service Provider to arrange reimbursement. If you have not been contacted but paid for a repair that you believe was related to this issue, please contact Apple.
The reimbursement amount will equal the difference between the price you paid for the original service to your iPhone 6 Plus and the $149 service price.”
Complaints about the iPhone 6 Plus touchscreen issue started in August, after iFixit published a video highlighting the bug and dubbed it “Touch Disease.” Touch Disease presents as a gray flickering bar at the top of the screen and a display that becomes unresponsive or less responsive to touch.
The problem is believed to be caused by the touchscreen controller chips soldered to the logic board of the phone, making repairs difficult. Third-party repair outlets speculated that the issue could be linked to the same structural design flaw that caused the major “Bendgate” controversy, and Apple’s suggestion that it is caused by repeated physical damage seems to confirm that.
To have your device repaired, you can visit an Apple Authorized Service Partner, contact Apple Technical Support for more assistance, or visit an Apple retail store.
Did you ever suffer from this issue?