After updating to iOS 9.3 on iPhone, iPad, or iPod touch, a small subset of users might be stuck on the Activation Lock screen. So if you’ve updated to iOS 9.3 and you’re having trouble activating your iPhone or iPad, don’t worry. You’re not the only one with this problem.
Wednesday night, Apple has released a support document to address an issue where some iOS users are unable to activate their devices after updating to iOS 9.3, a software version released earlier this week. Most reports of the issue seem to come from iPad 2 owners, although a quick search online shows that some iPhone users were also affected. In this support document, Apple offers a few options to try and remedy the problem.
“In some cases, the hint that you see on the Activate iPhone screen might not match your current Apple ID,” Apple says.
These are the workarounds you can try to fix the problem:
- Connect your iPhone, iPad, or iPod touch to the computer.
- Open iTunes. Make sure that you have the latest version of iTunes.
- Select your device. You should see the Activate [your device] screen in iTunes.
- Enter your Apple ID and password and click Continue.
- Turn off your device or take it offline.
- Sign in to iCloud.com with your Apple ID and password.
- Open Find My iPhone.
- Select All Devices, then select your device.
- Click Remove from Account. If you still see a map in the device detail view, select All Devices again, click X next to your device, then click Remove.
- After you set up your device successfully, make sure that you sign in to iCloud again.
Hopefully these steps will help you get your iOS device back and running. If this is still not working for you, you may want to consider contacting Apple or an authorized repair center.